Refund and Return Policy

Effective Date: March 11, 2025

1. Introduction

At HUNTOPTOPIS, we strive to provide high-quality luxury fragrances. If you are not satisfied with your purchase, we offer a flexible return and refund policy to ensure customer satisfaction. Please read the following policy carefully before initiating a return.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.
  • Returns must be requested within 14 days of the delivery date.
  • The product must not be damaged, altered, or partially used.
  • Proof of purchase (order number or receipt) is required.

3. Non-Returnable Items

Certain items are not eligible for return, including:

  • Opened or used perfume bottles.
  • Gift cards or promotional items.
  • Customized or engraved products.

4. Refund Process

If your return is approved, your refund will be processed as follows:

  • Refunds will be issued via the original payment method within 5-7 business days.
  • Shipping fees are non-refundable, except in cases of defective or incorrect products.
  • If the item was purchased using a discount or promotion, the refund will reflect the discounted price.

5. Return Shipping

  • Customers are responsible for return shipping costs, except for defective or incorrect items.
  • We recommend using a trackable shipping method to ensure the safe return of your item.
  • If the return is due to our error (damaged, incorrect product), we will cover the shipping costs.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product:

  1. Contact us at contact@huntoptopis.xyz within 48 hours of receiving your order.
  2. Provide photos of the damaged or incorrect item.
  3. We will arrange a replacement or issue a full refund.

7. Exchange Policy

We do not offer direct product exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

8. How to Initiate a Return

To start a return, follow these steps:

  1. Email us at contact@huntoptopis.xyz with your order number and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Ship the item back to the return address provided.
  4. Once received and inspected, we will process your refund.

9. Changes to This Policy

We may update this Refund and Return Policy at any time. Any changes will be posted on our website with the updated effective date.

10. Contact Us

For any questions regarding refunds or returns, please contact us:

📍 Street: 4249 Smith Road, Atlanta, Georgia, United States
📞 Phone Number: 770-970-8798
📧 Email: contact@huntoptopis.xyz
🌐 Website: https://huntoptopis.xyz/